Mark Houston M.D., M.S. MSc, ABAARM, FACP, FAHA, FASH, FACN, FAARM, DABC
St. Thomas West Hospital
4230 Harding Road, Suite 400
Nashville, Tennessee 37205
Dr. Houston and his staff are pleased that you have chosen us to care for your medical needs. This page will provide some essential patient information on how his medical practice operates providing you with efficient, high quality medical care. Please read all of this carefully.
In this packet you will receive information on:
- Physician Appointments
- Meet the Staff
- Office Hours
- Family Nurse Practitioner Visits
- Urgent Work-ins
- What to Expect at Your Appointment
- Obtaining Lab and Test Results
- Telephone Calls
- Financial Counseling/Insurance
- Facial Rejuvenation Center
- Concierge Medicine
- Personal Medical History Questionnaire (required at initial visit)
- System Review Questionnaire (required at initial visit)
Appointments to see Dr. Houston are scheduled on Monday, and Thursday from 6:15 a.m. 1:45 p.m. Tuesday from 6:15 AM till 11:30 AM. and on Friday from 6:15 a.m. 11:30 a.m. Please call for an appointment between the hours of 8:00 a.m. and 4:00 p.m. on Monday, Tuesday, and Thursday and between the hours of 8:00 a.m. 11:30 a.m. on Friday at (615) 297-5551. When calling for an appointment, be sure to give the receptionists your full name, date of birth, whether you are a NEW patient, returning for an annual physical, or a return check-up visit.
If an urgent matter arises, Dr. Houston or Jonathan Cole, Family Nurse Practitioner, will do their best to see you that same day or refer you to the closest E.R. if considered an emergency. The E.R. physician will contact Dr. Houston or Jonathan Cole, FNP, regarding your medical condition.
Family Nurse Practitioner Visits
Often times, Dr. Houston will have you seen for follow-up visits or urgent work-in visits with the Hypertension Institute Family Nurse Practitioner, Jonathan Cole. Jonathan Cole works closely with Dr. Houston and will be able to see you on an urgent basis if needed.
In addition, Jonathan Cole is skilled in diabetes management, weight management, and nutritional consulting and will be able to provide valuable information with dietary and nutraceuticals needs.
What to Expect At Your Appointment
When you are called back to the examination room, you will be weighed, your vital signs will be taken, and the nurse will ask you a series of questions about your medications, medical history, etc. Bring all prescription medications; including vitamins and supplements, you are taking in their original container. After the nurse has finished, Dr. Houston will shortly enter the room and begin his examination.
When Dr. Houston has completed his exam with you, he will order tests depending on your medical history and age. For all new patients and annual physicals, Dr. Houston is very thorough and usually orders a series of tests.
Obtaining Lab and Test Results
If you would like a copy of your test results, please bring a self-addressed, stamped envelope with you on your visit. The lab results will be mailed to you in the envelope you provided. If you have any abnormal tests, Dr. Houston’s nurse will contact you or mail you the information. We DO NOT report normal labs by phone. Please DO NOT call to request normal labs. If you receive information in the mail and have any questions, please call the office and speak to one of Dr. Houston’s nurses. All tests will be reviewed with you on your follow-up visit.
Any calls after 4:00 p.m. will be handled the following business day. If you reach our voicemail, leave a DETAILED message, including your name, date of birth, phone number, and a pharmacy number if needing a prescription refill. Emergency calls will be taken care of immediately. Non-emergency calls will be returned by the end of the day. If you are calling for a prescription refill, leave a message including the name of the medication needed. Check with your pharmacy at the end of the day to see if your prescription has been filled. We will call you only if we are unable to process your medication request. Please do not call and leave the same message multiple times. Be assured we received your message, and leaving multiple messages will only delay our efforts to help you.
Prescriptions will be phoned in ONLY during office hours. Controlled substances prescriptions will NEVER be phoned in on a weekend. Please DO NOT call for refills after hours or on weekends. If you have a mail order pharmacy, please tell Dr. Houston’s nurses at the time of your visit, so a short-term prescription can be written for you to use locally until your mail order arrives. All prescriptions are now generated from the electronic medical record system.
We appreciate your timely payment of all medical charges. Patients are responsible for all charges not covered by their insurance plans. Patients are expected to pay co-payments at the time of service. Payments may be made in cash, check, Visa, or MasterCard at the registration desk.
Facial Rejuvenation Center
The Facial Rejuvenation Center is a premier Nashville cosmetic and anti-aging facial rejuvenation practice dedicated to delivering truly transformative results. Our goal is to renew and energize your mind and spirit to make you look and feel vital and youthful. Our Medical Director, Mark Houston, M.D., is a leader in the fields of age management, and wellness. Dr. Houston, and Co-Directors, Laurie Hays, R.N. and Sissy Denton, R.N. are dedicated to the advancement of groundbreaking cosmetic procedures and anti-aging treatments. We guide you with safe and effective solutions, blending the best anti-aging treatments and non-surgical cosmetic procedures available.
Houston Concierge Medicine (HCM) membership is a way of receiving additional services to your medical care from my office. The benefits of being an HCM member can be found in a brochure when you come to the office for your appointment. I am delighted to offer these additional services and believe those that choose to become a part of HCM will be pleased. Membership is on a yearly basis and begins July 1 and ends June 30 of the following year. The membership fee may be deductible from your Health Savings Account or Cafeteria Plan. To request a HCM membership form, quote for current membership fees, or if you would like to consult with someone about the benefits of HCM, please ask to speak with the HCM Administrator, Anita Hays BSN, PhD.